Question 1

What is the general Website & Branding process?

Accepted Answer

Getting started with the Iris Designs Team is easy! Just follow these steps
Request a Quote or, jumpstart by Scheduling Your Zoom Appointment Here.
Meet with a dedicated team member to become orientated with our process.
Receive your quote.
Accept Iris Designs as your dedicated project managers.
Agree to the terms listed in your Client Agreement.
Sign your Client Agreeement & Pay your Deposit/Invoice.
Project Begins - Receive your Questionnaire.
Schedule your Brand Design Meeting & Approve your Brand/Design Profile.
*Magic Happens*
Review your Design + Receive Dashboard Education + QA Testing
Website Launch - Project Ends
Receive up to 14-Days of "Soft Editing" Allowance
Please reivew the Terms & Conditions for more information.
Off-Boarding
Review Your Designers & Tell Your Friends

Question 2

What is a Design Meeting?

Accepted Answer

Great question!
Your Design Meeting will be the first appointment that you'll have with us after you have returned your Client Agreement, paid your invoice, and completed your Brand + Website Questionnaire. Once recieved, your personalized (and project specific) Design Meeting lays the foundation to your project. We'll discuss your projects focus; color and font options, logo options, and website potentionals so that you and your designers are on the same page with your projects construct.

Question 3

Will you have rights to your website?

Accepted Answer

Absolutely! All paid-in-full clients are owners of their platform with our designers holding access to their websites as Admin or Website Managers.

Question 4

My project is launched, but I need help!"

Accepted Answer

If you are within your 14-Day "soft-editing" period, we can help you with your website at no additional charge. Please schedule your appointment by clicking here.
If you are outside your projects "soft-editing" period, we are still happy to help! Some supporting services may require a fee.
If it is a situation outside of our scope, we will direct you to the hosting platforms Customer Service Department. Wix Customer Support.

Question 5

How do I view my e-commerce payments on Wix?

Accepted Answer

Visit Wix Help Center

Question 6

I was an Iris Designs client and I'd like to start a NEW project with you!

Accepted Answer

Sweet! We're happy to have you back. If you are a confirmed Iris Designs (previous) client, you're in luck - there's a discount waiting for you, for your next project!
Please click here to schedule your appointment.

Question 7

How long does it take to get a new website?

Accepted Answer

Our goals are to shoot for a six to eight week turnaround, but the pace of any project is set by each client.
How much input you can provide during the initial stages, your availability with feedback, and how soon the content is ready – all affect the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Question 8

Do I have to be local to work with you?

Accepted Answer

Nope! We work with clients all over the United States.

Question 9

Will my website be mobile-friendly?

Accepted Answer

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.

Question 10

How much input do I have in my project?

Accepted Answer

A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.

Question 11

I need to make a Change Request to my current project.

Accepted Answer

A “Change Request” is any request for work outside the scope of the Client Agreement. If such a request is made, the Designer will notify the Client that it is a Change Request. If the Client still wants to proceed with the Change, the Designer will bill the work on a time and materials basis, at the Designers hourly rate up to $120/hr. The designer may also extend its delivery schedule. If the Change Request alters the scope of the project by more than 20%, the Designer may submit a new proposal to the client.

Question 12

What's the difference between Wix and Wordpress?

Accepted Answer

The main difference between the two are the technical approaches for each platform. WiX offers more ease-of-use for both the consumers and users of the platform, whereas, WordPress typically requires more technical knowledge for the user to make changes, or customized modifications. In terms of pricing, WordPress site contractors and designs are typically more expensive than WiX because of the technical knowledge and use of code for those platforms. We typically operate out of Wix however, if you prefer a WordPress site, we got you covered there too.

Question 13

SSL Certificates, Meta Descriptions, SEO, & JSON-LD's"

Accepted Answer

Application of SEO, JSON-LD, and Meta Descriptions along with Facebook debugging, if needed.
Basic SSL Certificates are automatically included on WIX websites. Please note that this is not applicable for every hosting platform and additional costs may apply.

Frequently Asked Questions

What is the general Website &amp; Branding process?